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Additional fee for custom request

Starting from Monday, January 15, 2018

Storage & shipping service fee USD 3/ package: only for storing (maximum of 3 weeks) and sending package. Additional requests will incur additional charges. Charge is as stated below.

1. Package content photo (items’ photo)/ checking package contents/ quantity / weight*:
2000 won / package (tracking no. of domestic Korea shipment/ incoming shipment).

This means customers who do not provide tracking no. but want to know the contents of the package will be charged this fee. If you want to know the contents of the package but do not know the tracking no and do not want to be charged this then please fill in our order form before ordering and give the address of warehouse korea to seller with format: address (배송번호 order no – package no. in order on form)

Example:

Order no. 20180110-44-1.038

Package with unknown tracking no. is the 2nd package

Address: korea warehouse address (배송번호 44-1038-2)

>> This format only applies to address 2.
For address 1, customer MUST provide tracking no.

* fee for checking package weight is for checking package weight which is not final / which is not ready to be shipped yet. Meanwhile, weight of the final package (ready to be shipped) will be informed along with shipping cost for FREE.

2. Opening package/ removing box: 1000 won/ package (tracking no. of Korea domestic shipment/ incoming shipment).

When combining multiple packages into 1 big box, sometimes the big box does not fit for all packets because of box of each packages so the boxes must be removed. By default, warehouse staff will remove unnecessary boxes, except for shoes box. So if you don’t want them to remove the boxes, you must state so on form note. But as a result, if they don’t fit in 1 big box, then warehouse staff will pack them into 2 or more boxes.

3. Splitting package: 2000 won/ package (number of packages after being splitted).

The above fees also apply for shopping services.

Charges are incurred because we spend a lot of time to do these additional requests and our warehouse partner can not fulfill the request for free anymore. Other request not mentioned here might be charged a fee and we might set the fee in the future.

 

Possible future additional charge:

  • Shipping to domestic Korea address/ returning package to seller (this is not shipping cost): maybe 5000 won  (still in discussion)
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